Phase 1 placeholder
Customer Service Manual
This page is wired into the Eleventy pipeline and protected by Cloudflare Access. Real content is migrated from the existing cs_manual.html in Phase 3.
**Phase 1 check** · If you can read this page and the search box, sidebar, and styling all look right — auth, routing, and the build pipeline are working end-to-end. Migration of the 100 Q&A cards happens in Phase 3.
Free Shipping — NCR
≥ ₱5,000
Metro Manila orders only.
NCR Standard
₱200
Metro Manila orders below the ₱5,000 free-shipping threshold.
Lead Time
7–10 days
Custom orders. Excludes weekends & holidays.
Refund Window
5 days
Storage & decanters only. Store credit, not cash.
Sample Q&A — how does the copy button work?
Hi! Click the Copy Reply button below to copy this answer to your clipboard. The button strips out any agent-only notes (like the italic guidance below) before copying — so you only get the customer-facing text.
This italic block is an agent-only note. It will NOT be copied when the agent hits Copy Reply.
Try it: click Copy Reply, then paste somewhere. You'll see only the customer text 🙂