Customer Service Manual

Hi! Easiest way is to place your order through our website: mayfairhome.co — you'll see the full collection, current stock, and any active promos there 🙂

If you'd rather order through IG, just send us the details below and we'll set it up for you: Send the order form photo.

Happy to share — here you go! Send the price photo, but double-check the price on the website. Send the direct product link for the exact item.

Hi! Our full collection with prices lives on the website — easiest to browse there: mayfairhome.co 🙂

Let us know if you'd like a recommendation for anything specific!

Nothing on right now — but our next promo always drops first on IG, so keep an eye there and you'll be the first to know 🙂 Put the customer on the waitlist. If a promo is live, explain the T&Cs and invite them to take advantage of it.

Hi! Our standard lead time is 7–10 business days (excluding weekends and holidays). Every label is hand-cut and every piece inspected before it leaves the studio — we'd rather take the time and get it right.

We aim for day 7 whenever we can, and we'll keep you posted as your order moves along 🙂

Our studio is in Diliman, Quezon City 🙂 Do not give the exact address yet, unless the concern requires it (pickup, courier dispatch, etc.).

Yes! We ship to Asia, Australia, Canada and the USA.

Our website isn't set up for automatic international rates yet, so we quote these manually. For an estimate, just send us: • Shipping address (with zip code) • Items you're planning to order

We'll come back with the total — items + shipping — within the day 🙂

Yes, the jars are safe to wash — the labels are water and oil proof.

For the wood lids, wash is fine too — just wipe them dry with a clean towel right after. Don't let them air-dry with water sitting on top, as that can strip the wood treatment we use to prevent mold and mildew 🙂

Our Acacia lids are cut from natural wood, so no two are exactly alike — that's part of the look 🙂

(If the customer requested a specific shade) We've noted your preference and we'll do our best to pick the darker shades for you. Just a heads up though — because the wood is natural, we can't promise they'll all be an exact match.

Acacia lids (Madrid, Marrakech, Burgundy, Napa Big Bertha) are a richer, darker tone — handsome with warmer kitchens. Bamboo lids (Osaka, Okinawa) come in a lighter, paler shade — they read fresher and more Scandi 🙂 Best to provide a photo.

Yes — our jars are made from thermal-shock-proof borosilicate glass, so they hold up to high heat and sudden temperature changes much better than ordinary glass. Safe to keep next to the stove while you're cooking, and noticeably more durable overall.

That's by design! Our screwcap jars use a double-lock mechanism — they keep contents fresh longer and double as childproof caps.

To open: press the cap down, then twist. Without the press, the cap turns freely without opening 🙂

Yes, we do! Our Tuscany jars and all our Bins use silicone lids.

They are airtight, but we generally recommend screwcap jars for anything you'll keep long-term — silicone softens over time, and very determined ants can still find their way through it. For sweet or pantry items especially, screwcap is the safer bet 🙂 Silicone lid items: Tuscany jars, all of our Bins.

Screwcap jars are significantly more airtight — the cap threads create a proper seal that silicone can't match.

You'll see ridges along the cap. Once screwed on, neither air nor pests can get through 🙂

Yes we do! Which one are you looking for? Once we know, we'll send you the price and confirm availability 🙂 Do not send the full pricelist — confirm the specific part first, then quote from the list below.

Designer Labels • Small (set of 3) ₱125 — ₱50/pc • Medium (set of 3) ₱150 — ₱65/pc • Large (set of 3) ₱195 — ₱75/pc

Basic Text Labels • Small (set of 6) ₱95 — ₱25/pc • Medium (set of 6) ₱120 — ₱30/pc • Large (set of 3) ₱95 — ₱40/pc

Replacement Parts • Madison gold pump — ₱295/pc • Marrakech acacia lid — ₱95/pc • Tallinn / Dublin trigger spray (Frosted & Black) — ₱85/pc • Oxford trigger spray — ₱85/pc • Boston black pump — ₱75/pc • Iceland white twist pump — ₱75/pc • Kensington black twist pump — ₱75/pc • Oxford black pump — ₱75/pc • Puglia Spout — ₱195/pc

Yes! Labels come free and fully customizable with every jar purchase 🙂

Yes — wash away! Our labels are water and oil proof, so your decanters can go in and out of the sink without any issues 🙂

No worries at all — our labels are repositionable, so you can lift and re-stick until they sit exactly where you want them 🙂

Great question! We keep handling of every piece to a minimum as part of our sanitation standards, which is why we ship the labels together with the jars rather than pre-applied — that way they go on cleanly, in your hands.

If you'd rather we do it for you, we offer Label Application as an add-on at ₱50 per label. Just let us know and we'll add it to your order 🙂

Just checked — unfortunately your labels have already been printed, so we can't make changes at this stage. So sorry about that.

If you'd like to add a fresh set with the revised wording, we can prepare them as a follow-up shipment (free labels, you'd just cover the separate shipping fee). Let us know how you'd like to proceed 🙂

Good news — your labels haven't gone to print yet, so we can still revise them. Just send over the changes you'd like and we'll update the order 🙂

Yes, absolutely — our labels are write-on friendly 🙂

Pre-made labels come ready-printed, so they can't be customized — sorry about that! If you'd like custom wording, our designer label sets are the way to go.

Of course — we'll ask our designers to prepare a mockup and send it over for your review before we print anything 🙂

Our Puglia was designed open-spout on purpose — the narrow tip makes a clean, controlled pour, and the sand-blasted neck keeps the spout secure on the bottle. We've used ours for years without any cover and never had an issue with smell or insects.

If you'd like a bit of extra peace of mind, a small piece of cling wrap over the spout tip when not in use does the trick 🙂

In practice, no. We've personally used Puglias for over a year and never had an issue — and the same goes for our customers, we haven't had a single report of insects getting in.

If you'd like extra peace of mind, you can lay a piece of cling wrap over the tip when not in use 🙂

A small piece of cling wrap or foil over the spout tip does the trick — quick to put on, easy to lift off when you need to pour 🙂

Hi! No, they don't — the spout opening is too small for any noticeable smell to escape. But if you'd like extra reassurance, a piece of clear cling wrap over the tip when it's not in use works perfectly 🙂

Sadly no — ketchup and oyster sauce are too thick for the Puglia spout to dispense. Puglia is designed for oils, vinegars, and thinner sauces. For thicker condiments, our Tuscany or Madison decanters with wider openings would work much better!

Good eye! That's the sand-blasted portion of the glass — it locks the spout securely onto the bottle neck so it won't detach during use.

It looks white when dry but turns clear once the contents are inside. Both our Puglia and Verona oil cruets are designed this way 🙂

Try to send the Label cheat sheet from the website first.

Of course — we'll note that down for you. If anything comes to mind later, just message us and we'll get it sorted 🙂 If the customer still insists on a blank label, proceed.

Yes, totally fine! Just place the order for the jars first and write "labels to follow" in the custom-instructions box at checkout.

Once you've decided on the wording, send us: • Your order number • The list of labels you'd like

And we'll prepare your free labels right away. The only thing to note is the separate shipping fee for the label delivery 🙂

Different jars for different jobs!

• Marrakech — open jar, best for spices you measure or pinch by hand (sea salt, whole peppercorns, dried chilies) • Osaka (bamboo shaker lid) and Madrid (acacia shaker lid) — for powdered spices, dried herbs, and seasonings you shake straight onto food

If you're outfitting a full spice shelf, Marrakech + Madrid pair beautifully — same warm wood family, two different functions 🙂

Vienna spoons fit all our Acacia jars except the spice jars (Marrakech) — those have a narrower opening 🙂

Each of our bottles is handblown, so no two pieces are exactly identical — slight variations in symmetry and height are part of what makes each one its own. It's a characteristic of artisan glass rather than a defect 🙂 Ask for a photo to make sure the difference is not far from each other.

Our bottles are made from borosilicate glass, which resists discoloration well. If dark liquids leave a faint film over time, a bottle brush and a warm-water soak should bring them right back.

For long-term care, we recommend giving the bottles a fresh wash each time you refill them — that keeps everything looking and tasting clean 🙂

You can — but we'd suggest wiping it dry right after any contact with water. Left damp for too long, the wood treatment can wear off, and the gold-brushed steel handles can react to moisture over time.

A quick towel-dry after each use keeps it looking new for years.

We'd actually recommend against that — salt can react with the spoon's finish over time. Better to store the spoon separately and use it to scoop as needed 🙂

Wall Street fits roughly 18–24 folders, depending on how thick the documents inside each one are 🙂

Yes we'd love to help with that! Our Gifting Kit comes with our Mayfair & Co. branded gift bag (or box), ribbon, gift card, and label application — priced by kit size.

Let us know the recipient and the items you have in mind and we'll recommend the right size 🙂

Yes, absolutely — we love a thoughtful giveaway! You can send the items you'd like included directly to our studio in Diliman, Quezon City and we'll handle the packing on our end.

Just let us know what you're sending and the quantity so we can confirm timing 🙂 Ask Imee/Joan if there will be an additional charge.

Try to suggest the Personal Shopper service first.

Yes of course — happy to help! Send us a list of what you're hoping to store or style and we'll recommend the right pieces for your space and how you live in it 🙂

Hi! Our standard lead time is 7–10 business days (excluding weekends and holidays) since each order is custom-made.

For your order (number), expect delivery between (7th – 10th day). We'll send you the tracking the moment it ships 🙂

Oh no — let me pull this up with the fulfillment team right away and find out where your order sits. Back in just a moment with an update.

Good news — your order is processed and packed, just waiting to be picked up by the courier. Expect delivery between the 7th and 10th day. We'll share tracking as soon as it's on the way 🙂

Just checked — your order has already been delivered and signed for. Sharing the signed packing slip here for your reference. Send the photo of the packing slip.

Our standard lead time is 7–10 working days, though we'll always try to ship earlier when we can.

What date are you hoping to receive it by? Let us check with the team and see if we can fit it in for you 🙂

This applies if the order hasn't been processed yet.

Yes you can! Here's how to do it cleanly:

1. Place a new order on the website within 3 days of the original
2. In SPECIAL INSTRUCTIONS at checkout, write: "Please ship with Order xxxx" (your first order number)
3. Choose PICK-UP at shipping options so you're not charged twice for delivery

Once you've placed it, send us the new order number here and we'll tag both orders together so they ship as one 🙂

Your order has already been processed, so we typically can't add more at this stage — but let me check with the fulfillment team to see if there's still a way to combine. Back in a moment with an update 🙂 Check with the fulfillment team if the order has been shipped. If not, try to request if we can combine orders.

The production time is the same either way — pick-up just skips the courier transit at the end. If you're in QC and want it the moment it's ready, pick-up is the quickest route 🙂

Shopify calculates the rate automatically at checkout based on the customer's address and order weight. Rates are weight-based across 5 zones, up to a 20 kg cap. Use the card below when a customer asks before checkout — quote only their zone + weight bracket, not the whole list.

Zones • Metro Manila (NCR) — FREE for orders ₱5,000+ 🙂 • GMA — Bulacan, Cavite, Laguna, Rizal • Luzon — rest of Luzon (incl. Batangas, Pampanga) • Visayas · Mindanao — same rates

Rate card (by weight, ₱ — Metro Manila / GMA / Luzon / Visayas-Mindanao) • up to 0.5 kg — 105 / 110 / 125 / 150 • up to 1 kg — 110 / 115 / 140 / 160 • up to 2 kg — 120 / 125 / 160 / 210 • up to 3 kg — 140 / 150 / 210 / 285 • up to 4 kg — 165 / 180 / 250 / 325 • up to 5 kg — 180 / 250 / 290 / 370 • up to 6 kg — 250 / 270 / 350 / 470 • up to 7 kg — 270 / 290 / 395 / 525 • up to 8 kg — 290 / 320 / 435 / 590 • up to 9 kg — 320 / 340 / 480 / 645 • up to 10 kg — 340 / 380 / 520 / 705 • up to 11 kg — 380 / 415 / 570 / 775 • up to 12 kg — 415 / 445 / 605 / 820 • up to 13 kg — 445 / 485 / 645 / 840 • up to 14 kg — 485 / 520 / 675 / 880 • up to 15 kg — 520 / 555 / 715 / 920 • up to 16 kg — 555 / 590 / 755 / 950 • up to 17 kg — 590 / 630 / 785 / 985 • up to 18 kg — 630 / 660 / 820 / 1,025 • up to 19 kg — 660 / 700 / 860 / 1,060 • up to 20 kg — 700 / 730 / 890 / 1,095

Over 20 kg — Bulk / Custom Shopify cannot auto-compute orders above 20 kg — we calculate based on actual bulk/weight and bill via a separate email invoice 🙂 We'll revert back to you with your total once our team confirms.

Use for orders placed before the Locad rate-card migration where shipping still needs to be billed. Quote from the rate card above (zone + weight). Bill via a separate Shopify checkout link as a custom item — do NOT promise same-day ship-out.

Hi [Name]! Thanks again for your order #[####] 🙂

Quick heads-up — we recently upgraded our shipping setup to a new logistics partner (Locad), so rates are now calculated more accurately based on your delivery zone and order weight.

For your order going to [City/Province], your shipping comes out to ₱[amount].

We'll send this over as a separate Shopify checkout link so you can settle it directly. Once it clears, we'll have your order on its way 🙂

We'd love to help with that, but our packing team can't book third-party couriers on your behalf — we keep them focused on production.

If you'd like to use Grab or Lalamove, you're welcome to book it yourself and have them pick up at our studio. We'll have your order packed and ready to go 🙂

We ship nationwide exclusively with JRS — they've been a reliable partner for how we pack, and it lets us guarantee the handling standard end-to-end.

If you'd prefer a different courier, you're welcome to arrange the booking yourself and we'll have your order ready for pick-up at our studio in Diliman 🙂

Sadly no — our studio isn't set up to accept payments on-site, so we keep all transactions through the website or our payment links to make sure everything's properly recorded.

Once your order is paid, pick-up is a quick in-and-out 🙂

For anything sweet, always go screwcap — they're the most reliable against the relentless PH ant problem. Our go-tos:

• Burgundy Extra Wide — our pantry bestseller (the 1.6L especially) • Napa Big Bertha — for bulk sugar, brown sugar, oats • Sicily Slim — for smaller quantities or narrow shelf gaps

The Burgundy is the one most customers come back for — wide opening, easy to scoop, and the screwcap is a proper airtight seal 🙂 Send photo.

For baking, we'd point you to our Minimalist Bins — Sydney, Melbourne, Adelaide, Brisbane. Clear lids so you can see what you've got at a glance, and they stack neatly to save shelf space.

Melbourne 3.4L is the workhorse for flour or sugar, Adelaide and Sydney for smaller stuff like baking soda, cornstarch, or sprinkles 🙂

Napa Big Bertha is the one — holds up to 3L and has a proper screwcap for an airtight seal. It's what we'd reach for ourselves for bulk pantry staples like flour, rice, or dog food.

The screwcap also makes it ant-proof, which matters more than people realize 🙂

Two options depending on the pasta, plus one for lasagna:

• Burgundy Extra Wide 1.6L — fits spaghetti, fettuccine, linguine. Wide screwcap, airtight, ant-proof. • Tuscany 1.8L — same long-pasta capacity but with a silicone lid (a bit more pour-friendly, slightly less airtight). • Melbourne 3.4L (food-grade acrylic) — the one for lasagna sheets, wide enough to lay them flat.

If you're keeping a few kinds together on a shelf, the Burgundy line in a set is the cleaner look. Happy to help you pick if you share what you're storing 🙂

For vitamins and medicine, we'd suggest only decanting what you take regularly — keep the rest in original packaging for expiry tracking.

Quick size guide based on tablet count: • Marrakech — around 100 tablets • Sicily Slim 335mL — around 300 tablets • Burgundy Extra Wide 500mL — 300+ tablets

The Burgundy is our pick if you want it to sit nicely on a bathroom or bedside shelf 🙂

Depends on how you use the spice!

• If you measure or hand-pick (sea salt, peppercorns, whole spices): Marrakech — open jar, easy access. • If you shake straight onto food (paprika, oregano, garlic powder): Madrid (acacia shaker lid) or Osaka (lighter bamboo shaker).

Most kitchens end up needing both — Marrakech + Madrid pair beautifully on a spice shelf since they're the same warm wood family 🙂

Our Minimalist Bins are made for the fridge — they stack, so you can use the vertical space, and the clear sides let you see what's in there without opening everything.

Great for kimchi, fruits, prepped veggies, leftovers — anything you want to keep visible and organized 🙂

Yes any soap works! Personally we love cream-based soaps — Dove is a favorite. They tend to be gentler on the pump mechanisms and don't react with the metal hardware over time 🙂

Ask the customer to send the dimensions / measurements of her containers. Once you know the size of the label needed, provide the best option.

Happy to help — could you share the dimensions of the containers (width and height)? Once we know the size, we can recommend the right label format.

Example reply: For baskets like yours, we'd suggest our Bristol Metal Clips — the adjustable hook lets you move them between baskets, and the labels themselves come free with the clips 🙂

Thanks for reaching out — we love a good collaboration! Please send your proposal to lablcraftinc@gmail.com and our team will review and get back to you 🙂

Inform the customer if there's an ongoing promotion. Otherwise:

We offer 10% off your first order — applied automatically at checkout 🙂

For bulk orders, we do offer additional discounts on a case-by-case basis. Send us the list you have in mind and our team will come back with the best rate we can do for you. Bulk discounts are approval-only — escalate to Steve in Viber. Do not quote a rate yourself.

Aw thanks for wanting to visit! No showroom right now — our Diliman studio is set up for production and pickups only.

But if there's a piece you're trying to picture in your space, just let us know which one and we'll record a short video from a few angles. Sometimes it's actually faster than a trip across town 🙂

Try to resend the payment link. Ask the customer to check their spam.

Sorry about that — we've just sent a fresh invoice your way. Could you check your Spam or Promotions folder too? Sometimes it lands there.

Let us know if it still doesn't come through and we'll sort it 🙂 If they did not receive it again, confirm the email and check if it matches the one in our system.

Thanks so much for the interest! We don't have a reseller program at the moment, but if that changes you'll hear it first on our IG 🙂

Sorry, no phone support for now — but we're right here and happy to help with whatever you need 🙂 What can we sort for you? If the customer insists, ask Imee.

No minimum at all — order as little or as much as you'd like 🙂

Oh no — sorry for the trouble. Let us check on our end and send a fresh payment link your way. Back in just a moment 🙂 Try to send an invoice again. If the result is the same, inform Steve about the issue. Steve will generate a payment link and you will mark the order paid manually.

Custom labels aren't available through Shopee — they're a website-only service. Head to mayfairhome.co and you'll see the full customization options at checkout 🙂

Sadly no — Shopee handles their own logistics, so we can't combine a Shopee order with one from our website. They ship separately on each platform's timeline.

If the label is available in the options, we can note it on the order. If not, advise the customer to visit our website.

Got it — we'll note the change on your order and let our production team know right away 🙂

Yes — Factory Outlet items are 100% functional and brand new. They just didn't pass our (admittedly very strict) QA — usually a small scratch or a white skid mark, all surface-level. Rather than waste them, we send them to loving homes at a discount.

Sample photos on Shopee show what to expect 🙂

Hi! For Shopee pickups we handle them a little differently — could you email us at lablcraftinc@gmail.com with your order details? We'll sort the rest from there 🙂

Hi! Thanks for reaching out — our team's away for the weekend but we've noted your message.

We'll get back to you first thing Monday with proper help. Have a lovely weekend! 🙂

Hi! Thanks for the order and for reaching out — I've passed your details over to our Sales team. Someone will reach out to you within 24 hours (or the next business day) to help you finish up 🙂

Hi! Got it — payment confirmation received, thank you! Sending this through to Production so they can get started on your order.

We'll keep you posted as it moves along 🙂

Hi! Thanks for flagging this — we've already escalated to the team and someone will review it shortly.

We'll come back to you as soon as we have an update. Bear with us in the meantime 🙂

Hi — so sorry this came up. To get the refund request moving, could you send us:

• A clear photo of the item • A photo showing the issue

Once we have those, we'll forward everything to the team for review and come back to you with next steps.

Hi! Easiest way to order is straight through our website: mayfairhome.co — you'll see the full collection, real-time stock, and any website-only promos (including 10% off for first-time orders).

If you'd like a hand picking the right pieces for your space, just message us here and we'll guide you 🙂

Use when: a DM comes in asking about home staging. Send the warm opener, collect the basics, then hand off to Imee in Viber with the details. Do not quote fees or schedule the ocular yourself — that's the staging team's call.

Hi [Name]! Thanks for reaching out to Mayfair. 🏡 Yes, we do offer home staging services — we help you transform your spaces so they're both functional and beautiful.

To give you the right information, may I ask a few quick questions?

1. What's your name and where is the property located? (Barangay and city is fine.)
2. What type of property is it — condo, house, etc.?
3. Which areas are you hoping to have staged? (e.g., kitchen, pantry, walk-in closet, master bedroom)
4. Do you have a target timeline in mind?

Once the client responds, post to Viber and tag Imee with: client name, IG handle, location, property type, areas, timeline. Imee takes over from there.

Oh no — sorry this happened. Let's get it sorted right away.

Before opening anything else, could you send a photo of the box/es as they arrived? Couriers handle our packages a few times in transit, and the outer condition tells us exactly where things went wrong.

Once we have that we'll move on the replacement.

Thanks for sending those — they'll help us pin down where the damage happened.

Could you also send a clear photo of the damaged item itself? Once we have it, we'll get a replacement moving on our end. If the damaged item is identified, post on Slack #order-issues. Tag Imee, Iris and Joan to ship replacement. Include box + item photos.

Hi! Could you check the small Mayfair & Co. plastic packet that came with your package? Your customized labels are tucked inside that one.

Just in case, we're sharing the photos from when your order was packed for reference. Let us know if they're not there and we'll sort it right away. Ask Imee and Joan for the packed-order photo.

Oh no — so sorry about this!

From the photo, it looks like the label was scratched by something external rather than the label itself failing — an adhesive issue would peel from the corners or edges, while these marks are sharp and in the center.

We're happy to replace it this time so you can move on. Just a friendly heads up that scratches and abrasions on labels come from external contact rather than the label, so do try to be gentle when handling them on hard surfaces 🙂

No worries — new pumps usually just need a quick prime to get going. Try this:

1. Make sure the pump is screwed on tightly to the bottle (not just resting on top).
2. Press the pump rapidly 20–30 times — that flushes out the trapped air and gets the liquid climbing up the stem.
3. If something feels stuck in the tubing, run water through the pump hole while pressing rapidly. That clears out any debris.

Let us know how it goes — a quick video helps if it's still not behaving. If priming doesn't fix it, we'll happily replace it for you 🙂

From how it's pumping, sounds like there's a bit of debris stuck in the tubing. Try this:

1. Run water through the pump hole while pressing it rapidly — that flushes anything inside.
2. Screw it back on the bottle tightly.
3. Prime it by pressing rapidly 20–30 times.

That usually does the trick! Let us know if it sorts itself out 🙂

Oh no — could you let us know what soap you've been using? Some soaps (especially harsher dish soaps) react with the electroplated gold finish over time.

What we can do is replace the gold pumps with our Snow White pumps, which don't have that reactivity issue. Going forward, cream-based soaps like Dove pair best with your Madison decanters 🙂

Hi! Could you send us a photo so we can take a look?

Our containers are handblown, which means slight variations in height and symmetry are part of the craft — no two pieces are ever exactly identical. That's what gives each one its character. But if what you're seeing looks beyond the usual variation, let us know and we'll sort it 🙂 Wait for the customer to respond. If they insist on a replacement, notify Imee and Joan.

Sounds like there's salt build-up around the neck — common over time with oil and vinegar use.

Easy fix: empty the cruet and run hot water over the neck. The heat melts the build-up and the spout should loosen right up. Let us know how it goes 🙂

Could you send us a photo of the labels you received?

We've checked on our end and the labels we produced match the ones on your order. Sharing the order photo here for reference — let us know if we're seeing something different. Share a photo of their order.

Could you send us a photo of the labels you received?

We've checked on our end and you're right — the labels we delivered don't match your order. So sorry about the mix-up. We'll reprint the correct ones for you straight away and arrange delivery. Coming back to you shortly with a date. Notify Imee, Steve and Joan on Slack regarding the issue and ask for a possible date of re-delivery.

Hi [Name]! Happy to help 🙂 Could you send us your order # and where you placed it (website, Shopee, Lazada, IG, FB, or email)? We'll pull it up right away.

Hi [Name] — so sorry to hear that. Let's get it sorted right away. Could you send us:

1. Your order #
2. Where you placed it (website, Shopee, Lazada, IG, FB, or email)
3. A clear photo of the issue

Once we have those, we'll come back with a resolution as fast as we can.

Hi [Name] — thanks for reaching out! Could you send us your order # and where you placed it (website, Shopee, Lazada, IG, FB, or email)? Once we match it to your record, we'll get this sorted 🙂

Hi [Name]! Just confirming we've received your order #[####] — there's a remaining ₱[amount] balance for [items / shipping]. Once that's settled, we'll get [production / shipping] moving the same day 🙂

Payment details: [BDO / GCash / link]

Hi [Name] — circling back on order #[####]. We're still waiting on the ₱[amount] balance for [items / shipping], so the order's on hold for now.

If you've hit a snag with the payment, just let us know and we'll help sort it out.

Hi [Name] — one more check on order #[####]. The ₱[amount] balance is still outstanding, and if we don't hear back in the next few days, we'll need to cancel so the order doesn't sit indefinitely.

Let us know how you'd like to proceed — happy to keep it open if you need a bit more time.

@Steve — order #[####] [name] still unpaid on ₱[amount] [items/shipping] after 3 chases. Cancel or extend?